Service

Benefit

How We Support You During Ongoing Operations

✅ Remote Service – Fast, Efficient, Location-Independent

Our systems are optimized for remote access. Via a secure connection, we can resolve many issues directly from a distance – be it for error analysis, parameter settings, or software maintenance. This saves time and minimizes downtime.

✅ On-Site Service – when it Really Matters

Some things are best solved through direct interaction. Our technicians are quickly on-site when needed – with experience, clear answers, and the right tools to get your production up and running again as quickly as possible.

✅ Maintenance & Upkeep

Regular maintenance extends the lifespan of your systems and ensures consistently high quality. We offer planned maintenance visits, individual maintenance packages, and transparently document all measures.

✅ Personal Contact – No Hotline, No Call Center

With us, you speak to people who know what they’re talking about. Whether it’s a technical question, project inquiry, or urgent support – we take care of it directly and without detours. Short paths, binding statements.

Those who Understand Their Processes Can Improve Them.

What You Can Expect from Us

• Reliable Accessibility – by phone, email, or remote maintenance

• Quick Response Time – often on the same day

• Solution-Oriented Action – no detours, just straight talk

• Long-Term Support – we don’t leave you alone after the purchase

• Technology Explained Comprehensibly – also for your team

Our Service Philosophy: Understanding Technology – Supporting People

At Inno-Plast, we believe that good service not only solves problems but builds trust. That’s why we take the time to listen and ensure that you can not only work with your systems – but truly understand them.